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BBB tip: Hire a trusted roofing contractor to repair, replace roof

With spring right around the corner, many homeowners are making the move to repair or replace their current roofs. The off-season may be the best time to jump on a home improvement project, with lower prices and available materials.

The Better Business Bureau (BBB) has tips to keep in mind whenever hiring any contractor to work in your home. You can find advice on everything from researching vendors to getting estimates to signing a contract in tips for hiring a contractor.

Here are six tips for hiring a roofer:

  • Make sure you understand the full scope of the project. What exactly is the roofer going to do? Will they be doing spot repairs or replacing the whole roof? Will they be removing the old roof or covering it with the new roof? Ensure you understand the solutions’ pros and cons and that everything is detailed in your contract.
  • Ask about clean-up and waste removal. Confirm that your contractor will be responsible for taking away all old materials and cleaning up your site after their work is complete.
  • Consider your gutters and landscaping. A roofing job will require ladders that can cause damage when leaned against your gutters or stuck in your landscaping. How will your roofer protect against damage or fix things after the job?
  • Plan for bad weather. What happens if there is bad weather while your roof project is underway? Ask your roofer about what they will do to protect your home in the case of rain or snow.
  • Check your insurance coverage. If your project is for fixing the damage, check your homeowner’s insurance to see if your project is covered and how you should proceed if it is. (You also want to check your contractor’s insurance coverage for worker’s compensation, property damage, and personal liability.)
  • Different contractors for different roofing systems. Roofing contractors may be certified to install specific types of roofs. You can check with the manufacturer to see if your contractor is certified for their system.

Written proposals that are detailed and broken down into separate line items are a good sign that the contractor is thorough and has prepared an accurate estimate, BBB said.

Your estimate or proposal should include the following: 

  • The type of roof covering, manufacturer, and color
  • Materials to be included in the work, e.g., underlayment, ice dam protection membrane
  • Scope of work to be done
  • Removal or replacement of the existing roof
  • Flashing work, e.g., existing flashings to be replaced or re-used, adding new flashing, flashing metal type
  • Ventilation work, e.g., adding new vents
  • Who is responsible for repairing/replacing exterior landscape or interior finishes damaged during the work? Ensure that it contains language addressing who is responsible for any damage that occurs due to the work.
  • All items of concern and work to be done should be included in the contract.
  • Installation method
  • Approximate starting and completion dates
  • Payment procedures
  • Length of warranty and what is covered, e.g., workmanship, water leakage
  • Who will haul away the old roofing materials and/or project waste (e.g., extra materials, packaging, etc.)? Is there an extra charge for this service?

 There are also ways you can extend the life of your roof:

  • Clear dead or overhanging branches. Have a professional tree service evaluate the branches hanging over your roof and decide whether or not they are a risk. If the branches are dead, that increases the chance of them falling onto your roof. In addition, heavily shaded areas of your roof can retain moisture, which sometimes leads to mold. Regular trimmings of overhanging branches will help your roof dry uniformly.
  • Inspect for hail damage. After strong storms, especially hailstorms, have a licensed insurance adjuster or contractor inspect your roof. Dimples and cracks on the shingles are key indicators that hail damage has occurred.
  • Keep your eyes and ears open and remove debris. Homeowners should inspect their roofs regularly and monitor for hail damage. The homeowner can do ground-level inspections. You should also keep your gutters clear. If debris needs to be removed, call a professional or be very cautious when getting up on your roof.

Common roofing scams often occur after a storm when a roofer “just happens” to be on your street and notices damage to your roof. Learn more about these so-called “Storm Chasers” at

Jay Edwards

Born and raised in Northwest NJ, Jay has a degree in Communications and has had a life-long interest in local radio and various styles of music. Jay has held numerous jobs over the years such as stunt car driver, bartender, voice-over artist, traffic reporter (award winning), NY Yankee maintenance crewmember and peanut farm worker. His hobbies include mountain climbing, snowmobiling, cooking, performing stand-up comedy and he is an avid squirrel watcher. Jay has been a guest on America’s Morning Headquarters,program on The Weather Channel, and was interviewed by Sam Champion.

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