Bestar recalls wall beds due to serious impact, crush hazards; One death reported
The U.S. Consumer Product Safety Commission (CPSC) and Bestar announced a recall of about 129,000 wall beds due to serious impact and crushing hazards.
In July 2018, a 79-year-old woman died after a Bestar wall bed fell on her, injuring her spine. Bestar has received reports of 60 additional incidents resulting in bruising and other injuries from the wall beds detaching and hitting consumers.
This recall involves the Nebula, PUR, Versatile, Edge, Cielo, Audrea, Lumina, Orion and Novello Full and Queen Wall Beds. The beds were sold online at Wayfair.com, Costco.com, Cymax.com and Amazon.com.
The beds were sold from June 2014 through March 2022 for between $1,650 and $2,200. The firm is contacting all known purchasers directly.
Consumers should immediately stop using the recalled wall beds and consult the communication they received from Bestar. Consumers who are uncertain whether their wall bed needs to be reinstalled are entitled to a free inspection. If the bed requires reinstallation, consumers are advised to use a professional installer.
Bestar will reimburse consumers for the reinstallation cost and expects that cost to range from $170 – $207 for Above Top Shelf wall beds or $338 – $414 for Below Top Shelf wall beds.
Consumers who are unable to find a quote within that range should contact Bestar to receive assistance in finding an installer. Consumers who are nonetheless unable to find someone within that range will be reimbursed for reasonable costs outside of it, provided they can provide documentation.
Consumers should immediately stop using the recalled wall beds and consult the communication they received from Bestar. Consumers who are uncertain whether their wall bed needs to be reinstalled are entitled to a free inspection.
Contact Bestar toll-free at 1-888-912-8458 Monday through Friday from 8:00 a.m. to 5:00 p.m. ET, or email at Bestar8577@stericycle.com or online at https://www.bestar.com/wall-bed-recall or at www.bestar.com and click “WALLBED SAFETY RECALL” at top of page for more information.