E-ZPass customers overcharged at Trenton-Morrisville toll bridge urged to call commission for refunds
TRENTON, NJ (Mercer County) – Some drivers of passenger vehicles (two axles and less than 8-feet high) may have been overcharged if they used the right E-ZPass-only lane at the Trenton-Morrisville (Route 1) Toll Bridge’s toll plaza between February and early July, according to the Delaware River Joint Toll Bridge Commission.
A damaged E-ZPass reader in that lane sporadically caused an undetermined number of passenger vehicles to be charged a $9 toll instead of the prescribed $1.25 fare, the commission said.
The problem appears to be confined to SUVs, vans, pickup trucks, and cars with high rooflines or roof racks, the commission said.
The Delaware River Joint Toll Bridge Commission is urging Trenton-Morrisville Toll Bridge E-ZPass customers to check their account statements for possible overcharges as soon as possible and contact the Commission directly through its toll-free customer service line – 1-800-363-0049 – if refunds are warranted.
The line is staffed during weekday business hours and after hours, callers may leave a recorded message along with a phone number where they can be reached by Commission staff during weekday business hours.