TRENTON, NJ – The New Jersey Board of Public Utilities (NJBPU) Friday announced that the state’s public electric and gas utilities have universally agreed to suspend service shutoffs given the statewide public health emergency and the effort currently underway in response to the COVID-19 pandemic.
“At a moment in time when protecting residents’ health and safety is of paramount importance, and especially when many are following guidance to practice ‘social distancing’ and spend more time at home, we must ensure that utility services are maintained to all residents,” said Joseph L. Fiordaliso, NJBPU President. “Waiving utility service disconnects is a way we can look out for each other, ensure every resident’s well-being, and continue strengthening Governor Murphy’s vision of a stronger and fairer New Jersey. I thank the utilities for coming together with us today to help achieve exactly that.”
The agreement involves all public gas and electricity companies in New Jersey that are regulated by the state agency.
NJBPU reminds and encourages all utility customers and ratepayers who have questions about their service to first contact their utility. A list of all public gas and electricity utility company phone numbers is available here.
If a ratepayer is unable to resolve an issue with their utility company, residents should contact NJBPU’s Customer Assistance team by filling out this online form, or by calling (800)-624-0241 between the hours of 9:00 a.m. to 4:00 p.m. ET.