MORRISTOWN, N.J. — The Morris County Clerk’s Office has launched an artificial intelligence-powered virtual assistant designed to provide residents with 24/7 access to information about county services.
County Clerk Ann F. Grossi announced the new online tool, which is available through the Morris County Clerk’s website and provides information on passports, property records, elections, business registrations, notary public services, veterans’ records and other functions of the Clerk’s Office.
County officials said the Morris County Clerk’s Office is believed to be the first county clerk’s office in New Jersey to introduce a resident-facing AI-powered virtual assistant.
The virtual assistant was developed in partnership with TechForGov and Arlington Analytics and is intended to complement, rather than replace, assistance provided by Clerk’s Office staff.
“Our mission has always been to make government more accessible and responsive to the people we serve,” Grossi said. “This technology allows us to provide information quickly while continuing to deliver the personal service our residents expect. Whether someone needs a passport, is searching property records, or has questions about elections, they deserve quick, reliable access to information. This new virtual assistant helps us deliver exactly that.”
TechForGov Founder and CEO Himanshu Goil said artificial intelligence can help improve how residents interact with local government.
“Harnessing artificial intelligence in local government is about improving the resident experience,” Goil said. “We are honored to partner with the Morris County Clerk’s Office on this innovative initiative. By combining advanced AI with trusted government information, we’re helping residents receive accurate answers quickly while allowing staff to focus on more complex and personalized services.”
Michael Stanzilis, CEO of Arlington Analytics, said the technology demonstrates how artificial intelligence can enhance public service.
“I appreciate Clerk Grossi’s forward-looking leadership and commitment to modernizing county government,” Stanzilis said. “This initiative demonstrates how artificial intelligence can enhance — not replace — public service by making government more accessible, responsive and efficient. Morris County is setting an example that other local governments can follow to embrace responsible innovation.”
According to the Morris County Clerk’s Office, the virtual assistant is designed to provide reliable, easy-to-understand information, reduce wait times and help residents quickly find answers to frequently asked questions while maintaining the office’s commitment to customer service.
