NEW JERSEY – NJ TRANSIT is asking customers to take a new language survey designed to help the agency improve its services and programs.
“NJ TRANSIT is conducting a language survey to assess the needs of Limited English Proficient (LEP) customers to improve the agency’s services and programs,” the agency said in an announcement.
The survey is intended to gather feedback from people who do not speak or read English well on how they navigate NJ TRANSIT’s programs and services, and how well current language-assistance tools work.
“The survey is intended to gather feedback from people who do not speak or read English well, on how they navigate NJ TRANSIT’s programs and services,” NJ TRANSIT said. “Also, the survey will ask LEP customers what they think of NJ TRANSIT’s tools for providing language assistance, and how those tools can be improved and refined.”
The survey is available at www.njtransit.com/language and is offered in eight languages: English, Arabic, Chinese, Portuguese, Russian, Spanish, Gujarati and Korean.
“If the language you speak is not listed above, please call 973-491-8031 and leave a message. We will call you back to complete the survey in your language over the phone,” NJ TRANSIT said.
NJ TRANSIT said the survey takes about 10 minutes to complete on a desktop, laptop, tablet or mobile phone. Participants who complete the survey will be entered into a drawing to win a free monthly pass or a $100 gift card, according to the announcement. To qualify for the gift card, respondents must complete the survey and provide a name, phone number and email address, though NJ TRANSIT said it is not necessary to provide personal information to complete the survey.
More information about NJ TRANSIT’s language assistance services is available at www.njtransit.com/language-assistance.
