St. Luke’s University Health Network is warning patients about a nationwide phishing campaign in which scammers are using the MyChart name and branding to try to obtain personal information.
St. Luke’s said the campaign is part of a broader scam affecting multiple health care organizations and is not the result of a known security issue with the MyChart platform.
The health network has received reports of fraudulent emails, text messages and phone calls falsely claiming to be from MyChart. The messages may offer a free health package, Medicare-related benefit, gift or other promotion before asking recipients to click a link or provide personal information.
St. Luke’s said the communications are fraudulent and are not being sent by the health network or MyChart.
Officials are reminding patients that St. Luke’s and MyChart will not unexpectedly contact them to request passwords, financial information or other sensitive personal information.
Patients should also be cautious of messages that create a sense of urgency or make offers that appear too good to be true. They should not click links or open attachments in suspicious messages.
Anyone unsure whether a message is legitimate should not respond and should instead access MyChart directly through the MyChart app or St. Luke’s website.
Patients who believe they interacted with a suspicious message are advised to change their MyChart password immediately, monitor their accounts for unusual activity and contact the St. Luke’s MyChart Patient Support Line at 866-785-8537, option 5, for assistance.
St. Luke’s said there is currently no indication that MyChart itself has been compromised. Cybercriminals are instead misusing the platform’s name and branding in an attempt to trick patients into providing personal information.
