MORRISTOWN, N.J. (Morris County) — Morris County Surrogate Heather J. Darling has introduced a new artificial intelligence–powered virtual assistant designed to expand access to court services and streamline operations within the Surrogate’s Court.
The virtual assistant, named “Hannah,” provides 24-hour, seven-day-a-week access to information related to probate, guardianship and estate matters. Officials said the technology represents the most advanced AI system of its kind currently in use in a New Jersey government office.
In addition to answering questions, Hannah can schedule appointments, transfer calls and perform data analytics. The system responds to incoming phone calls and is programmed to deliver clear, plain-language guidance on common questions, including what documents are needed to begin probate proceedings and how to obtain surrogate certificates.
By expanding access beyond traditional business hours, the new system allows residents to receive assistance during evenings, weekends and holidays, offering greater flexibility for those unable to contact the office during the workday.
Darling said a primary goal of implementing the technology was to improve the experience for residents visiting the court in person. To help achieve that, the virtual assistant sends automated email reminders before appointments with detailed instructions on what documentation to bring. Officials said the reminders are intended to reduce missed appointments and help visitors arrive prepared, allowing staff to provide more efficient and focused service.
The system also supports court staff by handling routine inquiries, freeing employees to concentrate on complex or sensitive matters that require direct personal attention or in-person work.
According to the Surrogate’s Office, Hannah operates securely and does not store personal data. Darling emphasized that the technology is intended to complement — not replace — the personalized service traditionally provided by the Morris County Surrogate’s Court.
Officials said the launch reflects Darling’s ongoing effort to modernize court operations while maintaining a community-centered approach to public service.
More information is available at morrissurrogate.com.
