NJ Transit to host virtual forums seeking public input on customer experience improvements
NEW JERSEY — NJ Transit’s customer advocate will host a series of virtual forums to gather public feedback as the agency develops a plan to improve the rider experience, officials announced.
The forums are part of a broader effort outlined in Executive Order No. 16, signed March 24 by Gov. Mikie Sherrill, directing NJ Transit to create a Rapid Action Plan addressing key areas such as cleanliness, accessibility, safety and digital services.
NJ Transit Customer Advocate Franck Beaumin will lead the sessions, which are intended to give riders an opportunity to share their experiences and suggest improvements across all modes of service. The feedback will help inform the plan, which must be delivered to the governor within 45 days.
“Since stepping into this role, my top priority has been listening to our customers and gathering their feedback to help deliver a better travel experience across NJ TRANSIT,” said NJ TRANSIT Customer Advocate Franck Beaumin. “I truly value the opportunity to engage directly with customers and hear their ideas on how we can make every trip more enjoyable. I look forward to developing a plan that improves the customer experience.”
The virtual forums are open to the public and will be held on March 31 and April 2 from 6 to 8 p.m., and April 4 from 9 to 11 a.m.
Customers can register to speak or access meeting links by visiting njtransit.com/actionplan. Those unable to attend can submit feedback through an online survey on the same website.
Officials said the initiative is aimed at improving the overall travel experience for riders while incorporating direct input from the public.
