NEW JERSEY — The New Jersey Motor Vehicle Commission has introduced handheld translation devices at agencies and mobile units across the state to improve service for customers with limited English proficiency.
All NJMVC locations are now equipped with Pocketalk language translators, which allow staff and customers to communicate in real time in more than 80 languages. The devices are also being used by NJMVC mobile units during community visits.
“These advanced language translation devices represent a significant step forward in our customer service capabilities,” said Acting NJMVC Chief Administrator Rosalie Johnson. “By bridging language gaps more effectively, we are affirming our commitment to improving service for every New Jerseyan and making sure all of our customers are supported, respected, and understood.”
According to state officials, more than 30% of New Jersey residents age 5 and older speak a language other than English at home, and nearly 1.2 million residents report some degree of limited English proficiency.
The handheld devices are designed to provide quick, accurate translations and facilitate two-way conversations, helping reduce confusion and streamline in-person transactions.
The statewide rollout follows a pilot program conducted in fall 2025. Officials said feedback from customers and staff has been positive. Each agency and mobile unit is equipped with between five and 12 devices.
The NJMVC has previously expanded language access through a multilingual website, publishing driver manuals in multiple languages, offering driver knowledge tests in more than a dozen languages, and maintaining a bilingual phone system in English and Spanish.
Additional information about NJMVC services is available at NJMVC.gov.
